Play Responsibly

Gambling Help Hotline

1800 858 858

Access to aussiemegapokies.com is restricted to users aged 18 and over. To uphold age requirements, aussiemegapokies.com uses robust verification measures to confirm both identity and age. All users must provide valid identification when requested.
Accounts may be suspended and winnings withheld if the necessary identification is not submitted promptly.



While playing games of chance can be enjoyable, for some it may lead to negative consequences. At AussieMegaPokies, we are dedicated to promoting responsible play and providing a secure environment for lottery and gaming enthusiasts.

If gambling is no longer a positive experience for you, we urge you to seek guidance from professionals.

Self-Assessment

Visit Gambling Help for support tools including:

Gambling Support

If you or someone you know is affected by gambling, support is available. Call Gambling Help at 1800 858 858 or visit www.gamblinghelponline.org.au. This is a free, confidential service accessible 24/7 nationwide.

You can also find localized services through regional support listings.

Customer Support

Need assistance with account controls or limits? Reach our support team at 1300 188 911, via live chat, or email us at [email protected].

Manage Your Limits

Set your own weekly spending limit by logging in and navigating to My Account > Spend Limits. Contact Customer Support if you need any help setting or adjusting your limits.

Self-Exclusion Options

If you wish to temporarily block access to your account, reach out to our support team to begin the self-exclusion process.

Understanding Lottery Odds

Each game’s odds are clearly detailed on our play page. You’ll find instructions, division odds, and information on upcoming draws. Visit the Help Centre for a comprehensive overview of all game odds and features.

ID Verification Requirements

Participation in our services is strictly for those aged 18 and above. AussieMegaPokies follows strict identity verification protocols to ensure compliance.

If you do not supply valid ID when requested, your account may be suspended and any winnings held until verification is complete.

Your account must be verified before withdrawing funds. In some jurisdictions, verification is also required before any purchases can be made.